REFUND POLICY

Policy purpose and applicable scope

This refund policy establishes unified, fair return and refund standards for all underwear, shapewear, and loungewear products. It standardizes cross-border after-sales procedures and protects the legitimate shopping rights and interests of global customers in the apparel industry.

60-day valid return window

All global orders enjoy a 60-day valid return period calculated from the package receiving date. All formal return applications must be submitted within this timeframe to qualify for official inspection and refund services.

Return product eligibility conditions

Due to intimate apparel hygiene standards, returned bodywear items must be brand new, unworn, unwashed, undamaged, and free from stains, odors, or deformation. All original tags, labels, and packaging must be fully preserved. Worn, washed, or improperly used products are not eligible for returns.

Qualified refund and exchange scenarios

We support full refunds, partial refunds, or product replacements for objective quality problems caused by production or logistics, including defective stitching, fabric flaws, incorrect size/style delivery, and packaging damage during transit.

Required evidence for return applications

Customers applying for refunds due to product quality issues need to provide clear photos or videos to verify product abnormalities. Our professional after-sales team will conduct objective evaluation and provide targeted solutions.

Standard refund processing timeline

After returned products arrive at our designated warehouse and pass strict hygiene and quality inspection, all refund auditing and fund issuance procedures will be completed within 5 to 10 business days.

Unified USD refund calculation standard

All refund amounts are calculated in US dollars based on the original payment amount and returned to the initial payment channel. The specific fund arrival time is subject to the rules of banks and payment platforms.

Equal after-sales protection for discounted orders

Summer promotional discounted sets and regular-priced bodywear products follow identical refund regulations. Discounted orders with genuine quality defects will receive complete official after-sales guarantees.

Non-returnable circumstances

Returns due to personal subjective preferences such as unsatisfactory tightness, improper size selection, or style dislike without objective quality defects are not accepted, in compliance with intimate apparel hygiene regulations.

Policy adjustment and dispute resolution basis

We reserve the right to adjust this policy in accordance with international e-commerce norms and American consumer protection laws. All after-sales disputes are resolved based on the latest officially published policy version.