CUSTOMER SERVICE POLICY

Policy scope and basic principles

This customer service policy establishes unified, fair service standards for pre-sales sizing guidance, order processing, logistics arrangement, and after-sales support. All clauses apply equally to global users to deliver consistent, thoughtful cross-border shopping experiences without regional discrimination.

Professional pre-sales sizing and style consultation

Our service team provides professional guidance including size matching, body type adaptation, shapewear function introduction, fabric feature explanation, and daily wearing suggestions. We help customers select the most suitable underwear, loungewear, and shapewear according to personal body shape and dressing needs.

Standard order processing schedule

After successful payment confirmation, our team completes order verification, product quality inspection, fold-protective packaging, and shipment arrangement within 1 to 3 business days. All bodywear items are carefully packed to prevent extrusion, deformation, and fabric damage during international transportation.

Global unified delivery specification

All cross-border orders follow a unified global delivery cycle of 6 to 12 business days. Expedited shipping services are not provided to ensure equal and consistent logistics treatment for all global customers.

Permanent free worldwide shipping rules

All bodywear, shapewear, and loungewear products enjoy permanent free worldwide shipping. No delivery fees, handling charges, or regional additional fees will be charged at checkout, with all transactions settled uniformly in US dollars.

60-day official return protection period

All orders come with a 60-day valid return window starting from the package receipt date. Users can submit return applications within this period for non-artificial quality issues including stitching defects, fabric flaws, damage in transit, and incorrect item delivery.

Fixed refund processing cycle

After returned items arrive at our warehouse and pass official hygiene and quality inspection, all refund review, verification, and fund transfer procedures will be completed within 5 to 10 business days. Refunds will be returned to the original payment account in US currency.

Equal service treatment for all customers

We provide equal professional service for all users regardless of order amount, purchasing region, or consumption frequency. All consultations, sizing questions, order inquiries, and after-sales applications are handled carefully and equally.

Continuous service experience upgrading

We continuously optimize service workflows according to American consumer habits and global user feedback, improving reply efficiency, logistics tracking transparency, and after-sales problem-solving capabilities to create a smoother shopping journey.

Core service tenet

We uphold sincere, rigorous, and customer-oriented service attitudes. We treat every bodywear purchase seriously, aiming to deliver comfortable shopping experiences and reliable daily wear essentials for every user.